FOR TECHNICAL SUPPORT

Email: Customer Support decalgrip@decalgrip.com

Mailing Address:
DECAL GRIP / GRUPO MERCARI
11010 NW30ST 104-10189
Miami FL 33172-5032

POBOX 025385
STE 10189
MIAMI FL. 33102-5385

CUSTOMER SATISFACTION POLICY:
We deliver quality products at the least cost and amount of time!

GRUPO MERCARI will do everything possible to assure your customers satisfaction. If you cannot resolve a customers problem please call or refer your customer to us. GRUPO MERCARI values your business very much and welcomes any input on how to serve you and your customers better. We will try to help you sell our product in any way we can.

GUARANTEE AND RETURNS

Our products are limited to the prompt replacement due to manufacturing defects, and within 30 days of your customers purchase.

All merchandise may be returned for exchange or credit if before approved by manufacturer in writing, and received no latter than 30 days from original shipment date, and are subject to a 20% restocking charge. Returned merchandise must be in its original and unaltered condition, including packaging. Returned shipping charges are the responsibility of the customer. A copy of the original invoice must accompany all returned merchandise. Please indicate in writting the reason for the return or exchange.

Replacement due to manufacturing defects should be accompanied by a RMA (Return Material Authorization number). Please solicit this number by fax or email to DECAL GRIP Customer Support.